Climate neutral shipping with DHL

The presentation of the products in the online store does not constitute a legally binding offer, but a non-binding online catalog. By clicking the button "Send order" you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of your order together with the acceptance of the order immediately after sending by automated e-mail. With this e-mail confirmation, the purchase contract is concluded.

Right of withdrawal

You have the right to cancel this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must send us

Vita Natura GmbH & Co. KG, Pützchens Chaussee 60, 53227 Bonn

vitanatura.de - Fax: 0800 66 480 27 - Mail: kundendienst@vitanatura.de

by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period."

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than 30 days from the day on which you notify us of the revocation of this contract.

The deadline is met if you send the goods before the deadline of 30 days.

We will bear the cost of returning the goods if you have use our DHL Retourenportal .